Service Areas

How do I know if service is available in my area?

The first step is to use ACN's online pre-qualification tool to check for availability.

• If Service Is Available, you can proceed with signing-up.
• If the Address is Invalid, re-check the information you entered. Is it exactly the same as it appears on your phone bill? Is it missing a "directional" like N, S, NW, etc.? If so, correct the error. If you believe the address is correct and still receive this response, contact Customer Care at 1-888-226-9013.
• If Service Is Not Available, then DSL service is not available in your area at this time.

Is there a way to verify my serviceability results?

If you feel your serviceability results are inaccurate, call the Serviceability Help Desk at 866-259-9522. ACN has dedicated a team of DSL Qualification Specialists to help verify your results.

The Serviceability Line is available
Monday-Friday 8 am-2 am (ET)
Saturday 8 am-11 pm (ET)
Sunday 1 pm-9 pm (ET)

Why am I unable to get DSL service in my area?

Availability of DSL service is a complex issue with many factors. There are occasionally factors beyond our control that will prevent us from offering DSL service. Your location might be too far from the central office; the central office might not have the equipment necessary to provide DSL; or the wires between the central office and your location might have equipment or line conditions that prevent DSL service.

It can be difficult to get online with dial-up service. Does this happen with DSL?

No. Unlike analog modem services that require customers to dial-up and authenticate on a server before they can access the Internet, the ACN DSL connection is "always on" so that once customers boot up their PC and open their Internet browser or email software, they are ready to go. With ACN DSL, gone are the busy signals, long authentication delays and dropped connections.