Setting
Up New High Speed Internet Service
How do I know if service is available in my area?
The first step is to use ACN's online pre-qualification tool to
check for availability. Click here to
view ACN High Speed Internet Availability.
- If Service Is Available, you can proceed with signing-up.
- If the Address is Invalid, re-check the information you entered.
Is it exactly the same as it appears on your phone bill? Is it
missing a "directional" like N, S, NW, etc.? If so, correct the
error. If you believe the address is correct and still receive
this response, contact Customer Service at 1-888-226-9013.
- If Service Is Not Available, then High Speed Internet service is not available
in your area at this time.
Is there a way to verify my serviceability results?
If you feel your serviceability results are inaccurate, call the Serviceability Help Desk at 866-259-9522. ACN has dedicated a team of High Speed Internet Qualification Specialists to help verify your results.
The Serviceability Line is available
Monday-Friday 8 am-2 am (ET)
Saturday 8 am-11 pm (ET)
Sunday 1 pm-9 pm (ET)
Why am I unable to get High Speed Internet service in my area?
Availability of High Speed Internet service is a complex issue with many factors.
There are occasionally factors beyond our control that will prevent
us from offering High Speed Internet service. Your location might be too far from
the central office; the central office might not have the equipment
necessary to provide High Speed Internet; or the wires between the central
office and your location might have equipment or line conditions
that prevent High Speed Internet service.
High Speed Internet isn't available where I live. When will I be able to get it?
ACN continues to expand the availability of the ACN Advantage product
across the U.S. However, there are areas in the U.S. where the High Speed Internet
network is not present, and your home’s physical proximity
to the local phone company’s central office may prohibit you
from getting any kind of High Speed Internet.
My neighbor has High Speed Internet, but the pre-qualification tool says I don't
qualify. Why?
Most likely your neighbor has High Speed Internet from the LEC (Local Exchange Carrier).
High Speed Internet requires specialized equipment to be installed at a central office.
The central office that you are connected to may not have the necessary
equipment for service. However, the LEC may have that
equipment installed for its own High Speed Internet product.
Can customers upgrade their ACN High Speed Internet service easily and inexpensively
if they need more speed?
Yes, depending on their proximity to the central office location.
Customers will be able to use the same High Speed Internet equipment if they upgrade
to a higher speed, providing the service is available at their location.
The only additional cost would be the difference between the monthly
fee of the slower service and that of the faster service.
If a customer has a dial-up Internet account with ACN, will it
automatically be cancelled when they add High Speed Internet?
No. The customer will have to call the dial-up customer support
number at
1-877-226-1010 to have their Dial-up account cancelled.
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