DSL Installation

There are specific technical limitations of self-installation. If any of the scenarios below apply to you, they will need to pay for a professional installation. ACN will send a technician to their home or business to complete the installation.

1. Do you have a security or health monitoring alarm connected to their phone line? If you have one of these devices connected directly to their phone line, meaning that it is not plugged into a phone jack, they will need a Professional Installation.
2. Do you have more than five devices connected to their phone line? If you have more than five devices (telephones, fax machines, satellite or cable box, etc.) connected to their phone line, they must have a Professional Installation.

Do customers need any special technical knowledge to use DSL?

No! ACN DSL comes with a self-installation kit that has easy instructions for installing the service. Once it’s installed, the ACN DSL connection is "always on." Customers must just open their browser or email software and they’re ready to go.

After I have ordered DSL service, how do I check to see when the service will be installed and working?

ACN will update customers on the status of their order, via email. Our Technical Support Specialists are available to assist customers if they should have technical or installation difficulty. Hours: 8:00 am - Midnight ET, 7 days a week, 365 days a year. Complete details and numbers are provided to customers in their DSL installation kit.

If I have a problem with my initial DSL service setup, how long will they have to wait to have the service working?

We try to solve problems as quickly as possible. ACN is committed to setting up customers’ DSL service correctly the first time. We will provide support throughout the installation process until the service is working properly. This commitment includes support if customers are having trouble with the self-installation process.

How long should customers expect to wait between the time service is ordered and the time service is installed?

Under normal circumstances, it usually takes about 15-20 days from the time the customer first order their ACN DSL service until the service is ready for use.

Once DSL service is installed, will the customer be automatically connected to the Internet?

Yes. As long as their DSL equipment is plugged in and turned on, they will have around-the-clock, "always on" Internet access.