Making Changes

How do I change the email address listed on my online profile?

To change your email address that ACN has on record:

• Log in to your online account using your User Name and Password
• Select Online Profile found in the left navigation.
• Enter your new email in the box found on the page
• Re-enter your new email address in the confirm email box
• Click the Submit button at the bottom of the page

Your email address will be changed within 24 hours.

If your email address has changed and you do not remember your User Name and/or Password, contact ACN Customer Care and one of our associates will assist you.

How do I change my ACN Account Management profile information?

To change your ACN Account Management security question:

• Log in to your ACN Account Management with your current User Name and Password.
• Select the Online Profile found on the left navigation bar.

You have the ability to change:

• email address
• password
• security question
• security answer
• the accounts used to pay your bill
• your preference on receiving marketing emails from ACN

How can I change my ACN Account Management User Name?

In an effort to ensure your security and privacy, ACN Account Management will not allow you to change your User Name. Please contact ACN Customer Care if you wish to update your Account Manager User Name, and one of our associates will assist you.

I recently disconnected a telephone number from my account. Why is it still appearing on my ACN Account Management?

For your convenience, ACN will continue to show your services for 30 days after service has been disconnected.

For what purposes does ACN use my email address?

Your email address is used for sending you information about your online ACN Account Management:

• An email will be sent to you if there are any issues processing your payment(s).
• Your email address is used for sending you monthly reminders that your bill is ready.
• An email confirmation will be sent to you when ACN receives your payment for an account that has an ACN Account Management.

If you have selected the option to receive Marketing emails, ACN will email you with the latest promotions, which may save you money or provide information related to ACN’s product and services.

Be sure that we have your correct email address and that you haven’t set up email controls that may block our emails to you. Please add us to your address book or list of trusted senders.