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Local & Long Distance Support
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Paying
Bills
The Pay Bill option on the left navigation bar allows you to securely
view your account balance and pay your bill online using your American
Express, Discover, MasterCard or Visa credit card, checking, or savings
account. You can still receive a paper bill or choose paperless billing.
The Automatic Bill Payment service allows you to pay your telephone
bill automatically by having the total amount of your bill charged
to your American Express, Discover, MasterCard or Visa credit card
or deducted from your bank account. You can still receive a paper bill
or choose paperless billing. These services are free to use through
this website. However, you are responsible for any fees that may be
charged by your bank.
- Log in to your online account using your User Name and Password.
- Select Pay Bill.
- Enter the amount you wish to pay on your account. This amount
cannot be greater than the amount value shown on the page.
- Select the type of payment.
- If you would like to pay this amount, as well as enroll in Automatic
Bill Payment to automatically pay your telephone bill each month,
check the Enroll Me in Automatic Bill Payment box. Read the Terms
and Conditions associated with Automatic Bill Payments. If you
wish to continue the enrollment process, click the I agree box.
- Click the Pay Now box at the bottom of the page.
- Complete the account information used to make payment.
- Click the Pay Now box at the bottom of the page.
- You will receive a confirmation that payment information has
either been accepted or declined.
What is Total Amount Due?
Your total amount due is the current outstanding amount on your
account.
How can I stop my bill from being paid using
ACN Automatic Bill Payment?
Please call ACN Customer Care and one of our associates will assist
you.
How do I make a payment?
Online Payment Options
- One-time payment
- Automatic Bill Payment
Other Payment Options
- Pay by mail
Mail your remittance stub and a check or money order in the envelope
provided with your ACN bill. You may also choose to pay by
credit card by checking the “Pay by Credit Card” box
on the remittance stub and complete the credit card information
on the back of the stub. Please mail 3-5 days before your due date
to avoid late payment fees. Please add P.O. Box address
- Pay by phone
Call ACN Customer Care using either the self-service option or
speak with an ACN associate for assistance.
When will the payment be posted?
Payment posting times vary according to the payment method you use.
- Payment by regular postal mail: 7-10 calendar days
- Automatic Bill: approximately 15 days after the Bill Date printed
at the top of the page on your monthly bill.
- Credit card by phone: 24-48 hours
- Check by phone: 24-48 hours
- Electronic payments (online banking, Checkfree): If the online
banking you use sends funds electronically, payment should post
within 48 hours. If the online banking you use must mail in the
payment, it will take 7-10 business days to post.
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