ACN DigitalTalk Express Frequently Asked Questions
 

What is DigitalTalk Express?
DigitalTalk Express is a simple out-of-the-box phone system for your small business and home office needs featuring a Panasonic executive phone with additional cordless handsets.

How does DigitalTalk Express differ from DigitalTalk’s phone system?
DigitalTalk Express is designed to be a simple, self-installation product for any small business or home business. DigiatlTalk offers a customized solution for your individual business needs.

How does DigitalTalk Express work?
DigitalTalk Express is a digital phone service that enables you to make and receive calls over the Internet instead of over traditional land lines. The base unit connects directly to your Internet switch or router, and the cordless units sync wirelessly to the base unit.

What are the requirements for DigitalTalk Express?
DigitalTalk Express requires a wired high speed Internet connection with a minimum upload speed of 584 Kbps.

Is DigitalTalk Express difficult to install and set up?
DigitalTalk Express is designed to be a simple, self-install solution. Follow the quick start guide that comes with the equipment and watch the online tutorial. You’ll be using your phone in minutes!

Can I keep my existing telephone number?
Yes, in most cases your numbers can be transferred to ACN.

Can I get new telephone numbers?
Yes, in most cases ACN can provide you a new telephone number in the area you desire.

Will I need any additional hardware?
Besides your existing high speed Internet equipment, all the equipment you need is provided in one box.

How is sound quality?
DigitalTalk Express uses High Definition Voiceâ„¢ technology for the clearest communication possible. HD Voice technology enhances voice quality to make conversations more life-like and vibrant.

Can I fax with DigitalTalk Express?
DigitalTalk Express can support faxing with an ATA (purchased separately) and an additional monthly recurring charge.

Does DigitalTalk Express provide Internet access?
DigitalTalk Express requires a high speed Internet connection, the service does not provide Internet service.

How will I be charged for DigitalTalk Express?
A credit card is required for purchase. Your monthly invoice will be charged to the credit card you have on file from your initial purchase. You may update your credit card information in your online account at any time.

What are the terms of agreement with DigitalTalk Express?
The contract term is 2 years. You will be required to accept the terms and conditions at the time of purchase.

Are there any early termination fees?
Early termination fees are $150.

What if my equipment breaks?
ACN DigitalTalk Express includes a one year manufacturer’s warranty. If any equipment needs to be replaced, you may contact ACN DigitalTalk Express customer support.

What is the difference between phone lines and phone numbers?
ACN DigitalTalk Express comes with a maximum of 2 phone lines. These are the lines that carry calls into your business. Each phone line can have more than one phone number assigned to it. Customers can call any of the different phone numbers, but they will all reach the same phone line.