ACN DigitalTalk Guide to Calling Features

• Phone Call Basics
• Online Account Management
  • Billing
  • Viewing Call Records
• Voice Mail
  • Voice Connect
  • Email Notification
• Call Waiting
• Caller ID
• Call Forwarding
• Call Return: Last Number Redial
• Speed Dial
• Number of rings
• Auto Attendant
• Music On Hold
• Hunt Group

Phone Call Basics
 

Calling U.S. and Canada Telephone Numbers
Local Calls: Dial 1 + Area Code + Phone Number
Long Distance (U.S. and Canada): Dial 1 + Area Code + Phone Number
International Calling: Dial 011 + (country code) + phone number

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Online Account Management
 

To log into your Online Account Management, visit myacn.com, select DigitalTalk at the bottom of the screen, and click ‘My Account’ in the upper right-hand corner. Log in with your user name and password (established during your DigitalTalk Phone sign up by your Business Implementation Manager). Once you are logged into the Customer Portal, you can view and manage your service.

Forget Your Username Or Password?:

1. To log into your Online Account Management, visit myacn.com, select DigitalTalk at the bottom of the screen, and click ‘My Account’ in the upper right-hand corner.
2. Select ‘Forgot your Password’ in the Customer Log In section.
3. Input your User ID and follow the instructions provided.
4. If you forgot your username, please contact the DigitalTalk support line at 866-217-2415.
5. Make any necessary changes, and click Save.

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Billing
 

To View Your Account Balance

1. Log into your DigitalTalk Online Account.
2. Select ‘View Payment History’ under Billing.
3. Click on the specific invoice you would like to view.

To Change Your Credit Card Information

1. Log into your DigitalTalk Online Account.
2. Select ‘Pay Bill’ under Billing.
3. Make any necessary changes and click Save.

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Viewing Call Records

1. Log into your DigitalTalk Online Account.
2. Select ‘Call Details’ on the left hand side.
3. Make the necessary call details changes, and click Build Report.

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DigitalTalk Voice Mail
 

As a subscriber to ACN's DigitalTalk Phone Service you are provided with voice mail. No longer do you need to support an answering machine, or worry about accessing you messages remotely.

Forgot Your Voice Mail Password?

1. Log into your DigitalTalk Online Account.
2. Select the User from the drop down on the left for the Voice Mail password you need reset.
3. Click on ‘Profile’ on the left-hand side.
4. Scroll down till you see ‘Voice Portal Passcode,’ input a 4-digit pin number (this can be any number).
5. Scroll to the top of the page and click Save.

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Voice Connect
 

Access Your Voice Mail Using Your Polycom Phone
Simply press the ‘Messaging’ button on your Polycom phone. Enter your 6-digit password (initially set by your Business Implementation Manager). Follow the prompts to listen to messages, save or delete messages, update or change your greeting, and more.

Access Your Voice Mail Remotely
Call your DigitalTalk Service phone number. When you hear the voice mail greeting, press the * button to interrupt the greeting. Follow the prompts to listen to messages, save or delete messages, update or change your greeting, and more.

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Email Notification
 

Activate Voice Mail Email Notification to direct your voice mail to send an email message each time a new voice mail message is received. Each voice mail message will appear in a separate email and, if Caller ID information is available, you'll see the caller's phone number in the subject line of the email. You will also be able to see if callers mark their messages as urgent. Email notification can be activated or deactivated online. Please note changes to your settings will not take effect immediately.

To use Email Notification:

1. Log into your DigitalTalk Online Account.
2. Select the User from the drop down on the left-hand side that you wish to set up email notification.
3. Select Calling Features and then select Messaging.
4. Under the Voice Mail Delivery Options section of the page, select the ‘Send Notification Email To’ box and enter the email you would like to have your voice mails delivered to.
5. Click the ‘Save All’ button on the bottom right of the page to confirm your changes.

Enable Voice Mail Attachments
When selected, you can send a notification email every time a new voice mail message arrives as well as attach a .wav file.

• Play back your voice messages through your computer without accessing your voice mail system or online account.
• Forward the voice message via email.
• Save the voice message to your hard drive, CD-Rom, etc.

Most media player formats are supported. Be sure to complete the Email Address text box field when using this option.

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Call Waiting
 

When you are on the phone, you will hear a series of beeps indicating an incoming call. To accept the incoming call and put the original call party on hold, press your phone's hold button and then select the line that is ringing in. To switch back to the original party just simply select the line your original party is on.

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Caller ID
 

Caller ID allows you to see the phone number of the person calling you. For phones that have a built-in Caller ID screen, when a call comes in, you'll hear the phone ring and see the screen display the caller ID information of the caller (if not blocked by the caller).
May not be available in all areas.

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Call Forwarding
 

Call Forwarding allows you to forward inbound calls to only one telephone number when your phone is busy, when there is no answer, or all the time.

To enable Call Forwarding No Answer:

1. Log into your DigitalTalk Online Account.
2. Select the User from the drop down on the left hand side that you wish to set up Call Forwarding No Answer.
3. Select ‘Calling features’ and then ‘Incoming Calls’.
4. Select ‘Call Forwarding No Answer’.
5. To enable, select ‘On’, to disable the feature, select ‘Off’.
6. Input the number, or Extension, you wish to forward to.
7. Select the amount of rings before the call will forward.
8. Click Save.

Note: You can also use star code *92 to enable Call Forwarding No Answer and just follow the prompts to configure. To disable use *93.

To Enable Call Forwarding Busy:

1. Log into your DigitalTalk customer Portal and select the User from the drop down on the left-hand side that you wish to set up Call Forwarding No Answer.
2. Select Calling features and then Incoming Calls.
3. Click on Call Forwarding Not Reachable.
4. To enable, select ‘On’, to disable the feature select ‘Off’.
5. Input the number, or Extension, you wish to forward to.
6. Click Save.

Note: You can also use star code *90 to enable Call Forwarding No Busy and just follow the prompts to configure. To disable use *91.

To Enable Call Forwarding Always:

1. Log into your DigitalTalk Online Account.
2. Select the User from the drop down on the left hand side that you wish to set up Call Forwarding No Answer.
3. Select Calling features and then Incoming Calls.
4. Click on ‘Call Forwarding Always’.
5. To enable, select ‘On, to disable the feature, select ‘Off’.
6. Input the number or Extension you wish to forward to.
7. Click Save.

Note: You can also use star code *72 to enable Call Forwarding No Always and just follow the prompts to configure. To disable use *73.

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Call Return: Last Number Redial
 

If your phone does not have a redial button, press *66 to call the last number you dialed. To dial back the last person who called you, simply pick up your phone and dial *69. Your ACN Digital Phone Service will dial back the number of your last incoming call.

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Speed Dial
 

Dial the people you call most with just a push of a button. To program a phone number, enter the star code for Speed Dial 8 (*74), followed by the one-digit number (choose from 2-9) you want to assign as one of your eight speed dial choices, followed by the telephone number you want to associate with that speed dial, followed by the # key on your phone. For example, to assign speed dial code 2 with the number 704-555-1212, dial *74 27045551212 and then press the # key. A message announces the success of the operation. When you want to call the person, simply dial the single digit instead of the entire phone number.

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Number of rings
 

Change the number of rings you receive
Dial *610 and press the Send button. An automated system will request you to dial the number of rings you would like using the key pad. Your Digital Phone Service can be adjusted up to 20 rings.

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Auto Attendant
 

Auto Attendant is a tool that acts as an automated receptionist for your customers. Callers get a professional greeting and routing options that allows them to reach the correct destination, improving efficiency and customer satisfaction for your business. This feature only supports .wav files.
Accessing your Auto Attendant

1. Log into your DigitalTalk Online Account.
2. Select DigitalTalk under Business Services and click on My Account at the top of the screen.
3. Select Group Service on the left-hand side and then select Site Services.
4. Select Auto Attendant and use the drop-down to click on your phone number
5. Click on Profile on the left-hand side
6. Once you configure your Auto Attend, click Save.

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Music On Hold
 

This feature allows you to play music when a customer is on hold. You can either use the default music or upload your own! This feature only supports .wav files. 
Accessing Music On Hold

1. Log into your DigitalTalk Online Account.
2. Select DigitalTalk under Business Services and click on My Account at the top of the screen.
3. Select Group Services on the left hand side and then select Site Services.
4. Select Music On hold.
5. Check the box for ‘Enable Music During Call Hold.”
6. Select the Message type if you would like to upload your own music select ‘Custom.’
7. Click Save

How to Format .wav files for Auto Attendants and Music on Hold

1. From your start menu, click Programs, select Accessories, select Entertainment and then open the sound recorder.
2. In the Sound Recorder Select File, click open and select the saved .wav file.
3. Select File then click Properties, in the format conversion box click Convert Now.
4. In the Sound Selection pop up change the format to 'CCITT u-law' and the Attributes to '8.000 kHz, 8 Bit, Mono.'
   
5. Click 'OK.’
6. Confirm that the Audio Format is correct and select 'OK' again on the Properties window.
7. Select File and then click Save As and re-save the new file format in a location that you will be able to retrieve it.
8. Now the file is ready to upload to your Auto Attendant or Music On Hold feature.

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Hunt Group
 

Hunt Group is a tool that allows one phone number to ring multiple devices
Accessing your Hunt Group

1. Log into your DigitalTalk Online Account.
2. Select DigitalTalk under Business Services and click on My Account at the top of the screen.
3. Select Group Services on the left hand side and then select Site Services.
4. Select Hunt Group and use the drop down to click on your phone number.
5. Click Profile on the left hand side.
6. Once you configure your Hunt Group click Save.

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