Billing and Payments

Do I need a credit card to subscribe to DISH Network?

Most of our promotions require a credit card for contractual purposes, as we supply the equipment at little or no cost. We do require that the name on the credit card and the name on the DISH Network account match to prevent fraud. When the account is set up, the credit card number is linked to the account in a secure location that cannot be read by our Customer Service Representatives. If the contract is defaulted, the promotion cancellation fee (if applicable) is charged to that card. You are not required to make your monthly payments with a credit card. If you decide to sign up for the automatic payment program, an authorized credit card will be required.

Can I stop receiving statements in the mail?

Yes, you may discontinue receiving your monthly statement in the mail. Simply log onto
My Account and choose Manage Your Bill. Then choose Paperless Billing, check the box and click submit. You can view your current and previous billing statements online each month by logging onto My Account. You may also select paperless billing on the front of the remittance slip that you return with your payment.

What are partial-month billing charges?

When you want to change your programming you don’t have to go through the hassles of waiting until the end of your billing period. If you decide to change programming in the middle of your billing period you will receive “partial-month charges” on your next bill. This means that your account will be charged or credited from the day you make the change through the end of the current billing period. Since DISH Network does not issue an interim billing statement for each programming change, all changes will be reflected on your next billing statement.

What is a Service Access Fee?

The Service Access Fee is a $5.00 monthly fee applied to all accounts that do not subscribe to one of our basic programming packages. The costs we incur to deliver specialty programming are far greater than what we pay for our basic packages. This small monthly charge allows us to provide specialty programming at a reasonable price.

Can I pay my DISH Network bill with cash?

DISH Network accepts cash payments from the following vendors:

Green Dot MoneyPak: 1-800-GreenDot

MoneyGram Express Pay – Call 1-800-926-9400 (Receive Code = 1899)

America’s Cash Express (ACE): 1-800-991-9164 (Option 1)

PreCash – Call 1-877-271-4073

In Person Payments (IPP) – Call 1-888-477-7297

CheckFree – Go to www.checkfreepay.com

Western Union Quick Collect: 1-800-325-6000 (code city: DISH Network, code state: CO)

How can I pay my bill with my debit/check card or credit card?

You can make secure online payments by logging onto My Account or through our customer service application on dish home Interactive TV on channel 100. You can also make payments by calling our Automated Phone System at 1-888-284-7116 and then following the voice prompts. DISH Network charges $5 for debit check/credit card payments made over the phone through a Customer Service Representative.

Can I sign up for an automatic payment program?

DISH Network offers a free service called debit check/credit card AutoPay, where your monthly charge is deducted from your debit check/credit card on the payment due date. To activate this service, please visit our Customer Support Center online or tune to channel 100 (dish home) on your receiver. As this process will take one full cycle to take effect, please be sure to pay the current balance when you sign up to prevent a late fee from being charged. You will continue receiving a bill unless you choose to discontinue receiving a paper statement by signing up for Paperless Billing. Your current and previous statements are available to view online by logging onto My Account on dishnetwork.com.

We also offer a convenient service called Electronic Funds Transfer. This feature deducts your monthly charges automatically from your checking or savings account on the payment due date. To activate this service, please check the EFT option on the front of your payment coupon and fill out the required information on the back of the payment coupon. Be sure to include a voided check and the payment for your current balance. This service will take 30 to 45 days to take effect. Until the first draft is taken from your account, you will need to continue making payments. If you change your checking or savings account, you will need to resubmit the information. To discontinue this service, please call 1-888-284-7116 and speak with a Customer Service Representative.

How can I pay my bill by check?

You can make a check by phone payment online by logging onto My Account or by calling our automated phone system at 1-888-284-7116. You will need the routing number, checking account number and check number. There is a $9.99 fee added to your check if the transaction is completed over the phone. The payment will post to your account within 24 hours. It will be withdrawn from your account within 3 business days.

Can I activate my new DISH Network account online or via email?

Due to security reasons, we are not able to activate your account online or via email. Please call our Customer Support Center at 1-888-284-7116 to activate your system. Our representatives are available to assist you 24-hours-a-day.