Customer Care

Can I change my DIRECTV programming once I have service?

Yes. When you register at DIRECTV.com, you can change your programming online. You can also call 1-800-653-1730 to make changes. DIRECTV premium programming services are generally offered on a monthly basis. If you downgrade your premium programming options within 30 days of adding a new service to your account, you may be subject to a $10 fee.

Can I change my order? How?

If you need to change your order, please call 1-800-653-1730 prior to your installation to make sure your installer is prepared for your changes. Once you are a customer, you can always upgrade or downgrade your services by calling 1-800-653-1730. If you downgrade in the first 30 days or during some promotional periods you may be subject to a charge. Also, any modifications to your original order may delay the installation of your service. 

Do I have to sign a contract for my service, and if so, is there an early termination fee?

Yes, customers will need to sign up for a two-year agreement regardless of whether they choose standard or advanced. If service is cancelled before the contract is completed, the customer will be charged an early termination fee that will be prorated for every month left on the contract.