Customer Care

What is the procedure and cost of downgrading programming?

In order to remove or change programming, please contact our Customer Service Center at
1-888-284-7116. We are not able to remove or change services online or via email.

Please be advised that there is a $5.00 transaction fee for removing or changing (trading for a like-priced package) programming. The fee to remove or change adult programming is $10.00.

If you are participating in a promotion with a mandatory commitment period, you may incur a cancellation fee if your programming subscription drops below the minimum requirements. If you are an annual subscriber and change your programming within 30 days of the renewal period, we will gladly waive the $5.00 transaction fee.

Who do I call with a question about my order?

Call 1-866-579-4272 for information about your order before it is installed.

Who do I call with a question about my service after it is installed?

Call 1-888-284-7116.

Do I have to sign a contract for my service, and if so, is there a cancellation fee?

Yes, a 24-month contract is required.  If service is cancelled before the contract is completed, the customer will be charged a cancellation fee.