|
|
Flash Wireless Frequently Asked Questions
General Information
What are the requirements for being a Flash Wireless Customer?
Flash Wireless customers must:
- Pay for the equipment purchased
- Pay for the activation fees, monthly service and the applicable sales taxes
- Have a valid credit card on file in order to auto-pay for mobile service
- Activate their device by going to the Flash Wireless website or by calling 866-629-7757
Will I receive a Flash Wireless bill?
No, Flash Wireless is completely paperless. You will receive your monthly receipt via email. You can view your bills and transaction history by logging into your account at myflashwireless.com.
Where is Flash Wireless service available?
You can find out if service is available in your area by visiting the ACN Wireless website.
Back to Top Ordering and Shipping
Why do I need to provide a credit card to place my Flash Wireless order?
As part of your application for service, Flash Wireless requires a valid credit card for your monthly service charge, activation fees and applicable sales taxes. Your credit card will also be billed for any equipment or accessory purchases.
Can I use a pre-paid card or gift card to place my order?
No. Pre-paid and gift cards are not accepted at this time. Please check our website frequently for updates.
When will I be billed for my activation fee and monthly service?
You will be charged for your activation fee and pre-paid monthly service when you place your initial order. You will see two separate charges to your credit card. You will see one charge for your equipment purchases, device protection (if purchased) and any applicable taxes or shipping fees from CELL STORES *Flash Wireless. You will see a second charge for your first month's service and activation fee from Flash Wireless.
The phone I received seems to have been opened. Is it a refurbished phone?
No. All Flash Wireless customers receive a new phone. Each phone is opened before shipment for programming and quality assurance only. This is the same policy followed by carrier stores, where new phones are opened, programmed and checked for quality assurance prior to the customer being handed the phone.
How long will it take for a phone to ship?
Once the phone is activated, the phone will be shipped via FedEx to the customer. Orders received by 3 pm ET will be shipped the same day; however, delivery depends on the shipping method selected by the customer. Customer signatures are required; therefore shipping to P.O. boxes or APOs is not accepted. Customers can track the status of their order/shipment by visiting the ACN Wireless website and clicking on the "Where is My Order" link.
How can I check the status of my order?
You will receive updates as to the status of your order via the email address you provided in the checkout process. You can also visit the ACN Wireless website and click "Where is My Order" anytime to track your order. You will be required to enter your last name and order number, which was provided in the confirmation email.
How will I know that my Flash Wireless order was received and is being processed?
Upon completion of your order, you will receive an order confirmation page with an order number, as well as an order confirmation email containing the same information. If you don't see a confirmation page with an order number, your order was not completed and accepted.
Do my shipping and billing addresses need to match?
In order to expedite your order, shipping and billing addresses should be the same. If the addresses are different, your order may be delayed. Visit the ACN Wireless website and fill out the "Where is My Order box", which will walk you through the verification process before shipment of your phone(s) will occur.
Can I purchase a memory card for my phone?
Yes. Click the "Shop Accessories" link from the homepage. Memory cards allow you to expand your phone's memory to store music, videos, images and more.
Can I purchase phone accessories on the Flash Wireless website?
Yes, during the checkout process you will be offered accessories, including phone chargers, batteries, headsets, cases and more, that are compatible for the phone(s) selected for purchase. To shop for accessories only, click on the "Shop Accessories" link from the homepage.
Can I purchase wireless accessories without purchasing a phone or new wireless service?
Yes. Simply click on the "Shop Accessories" link on the homepage.
Is there a limit to the number of wireless devices associated with one account?
Yes, residential customers may only order up to five lines.
If I am a Flash wireless customer, and I would like to add a line to my plan (i.e. upgrade from an individual to a family, or add another line to an existing family plan) how would I do this?
By calling 866-629-7757, Monday - Friday between 8 am and 10 pm ET, or Saturday from 9 am to 6 pm ET.
Will I be charged sales tax on my equipment purchases?
The following states will assess a sales tax: MA, MD, VA, MI and NY.
Can I upgrade/replace my phone at any time?
Yes, you can purchase a device without a new service plan by going to the ACN Wireless website and choosing Flash Wireless as your carrier. Select a phone and choose the “Replacement device/ No contract changes" option. Please call Flash Wireless Customer Care at 888-226-2141 to activate your device to a Flash Wireless account. Flash Wireless devices can only be used with Flash Wireless service.
What if I am not home when FedEx delivers my phone?
If FedEx cannot deliver your order after several attempts, your shipment will be returned. Please ensure you, or someone in your household, will be home to accept the delivery.
What happens to my account if my device is returned by FedEx?
Your device charges will be automatically refunded less shipping costs. Please contact Flash Wireless Customer Care at 866-226-2141, Monday through Friday between 7 am and 1 am ET to initiate a refund request for any activation or service fees.
Can I add more minutes to my plan?
Yes. You can add more minutes to your plan and a prorated amount will be charged to your account. You can add more minutes, text and/or data.
Back to Top
Number Transfer
Can I keep my current wireless phone number?
Yes. During the order process, you will see a "Switch my existing wireless number to my new phone" check box. Simply click this box and fill in your wireless phone number, carrier name, account number and your name as it is displayed on your current wireless phone bill. Flash Wireless will transfer your wireless number once you confirm your transfer information by logging into myflashwireless.com. We suggest that you receive your device before transferring your number.
Can I transfer a landline (local telephone number for my home) to a Flash Wireless account?
Yes. During the order process, you will see a "Switch my existing wireless number to my new phone" check box. Simply click this box and fill in your wireless phone number, carrier name, account number and your name as it is displayed on your current wireless phone bill. Flash Wireless will transfer your wireless number once you confirm your transfer information by logging into myflashwireless.com
How long will transferring (switching) my wireless phone number take? Will there be a period of time during the transferring process that I am without service?
If you are transferring your mobile number from a previous wireless service provider to a new Flash Wireless device please login to myflashwireless.com and follow the instructions to complete your number transfer. Your new device will not work until this process is completed. While a typical order only takes up to 48 hours to fulfill (plus shipping time), a transfer may take 3+ days to complete. However, most transfers occur within 1 to 3 days (plus shipping time). Flash Wireless works diligently to make sure you are never without service.
Back to Top
Rates, Plans and Equipment
Can I purchase wireless service for my small business through the Flash Wireless website?
Flash Wireless small business accounts are currently not available. However, Flash Wireless is constantly adding new products. Please check back soon to see if your business is eligible.
Where do I find international rate plans?
International roaming rates are provided in the fine print under the rate plan details. Please check myflashwireless.com for international rate plan terms and pricing.
Will my wireless phone work internationally?
No. Flash Wireless will not work outside of the U.S.
Does Flash Wireless offer free mobile to mobile calling?
No. Free mobile-to-mobile calling is not available. Please check our website frequently for updates.
Does Flash Wireless offer free night and weekend Minutes?
No. Flash Wireless does not currently offer free Night and Weekend minutes. Please check our website frequently for updates.
Does calling my voicemail use minutes?
Yes. When checking voicemail messages, the number you dial to call your voicemail inbox will cause you to use your minutes.
Is a credit check required with Flash Wireless?
No, Flash Wireless does not check credit background. All payments are auto-billed to your credit card.
Is there a contract with Flash Wireless?
No, Flash Wireless does not require a service contract.
Can I get printed materials, coverage maps, rate plans, etc?
Since we may change our rate plans and offerings, printed materials quickly become out-of-date. Please visit the Flash Wireless IBO Launch website for up-to-date and accurate details.
Can members of a family living in different area codes sign up for a family plan?
Yes. Flash Wireless will allow customers to order numbers with different area codes, but within the same market on a family plan. For example, area codes 703, 202 and 240 are all in the Washington DC market, so these can all sign up under the same family plan. However, area codes 703, 404 and 310 are in different markets, and could therefore not be signed up under the same family plan..
Can I choose more than one phone model when I buy a family plan?
Yes. Typically you will be offered a two-phone package, but you can switch one (or both) of the phones to a different model by simply selecting the "Change this Phone" link under the phone pricing.
How frequently do the plans and pricing change?
Phone pricing can change daily (or at least every 2 weeks) to keep up with the current market offers. Therefore, phone pricing is not locked or guaranteed for a specific time frame.
Back to Top
FlexWallet
What is FlexWallet?
FlexWallet is a convenient feature that enables domestic voice roaming, international long distance calling, directory assistance and usage of voice, text and data beyond what is allowed in the selected service plan. FlexWallets are credited with $10 for Individual Plans and $20 for Family Plans at activation. Your Flex Wallet will rollover from month-to-month for 12 months. When the balance reaches $3.00, Flash Wireless will automatically charge $10 per Individual Plan or $20 per Family Plan to the credit card on file. FlexWallet spending limits can be set by logging into your account at myflashwireless.com.
Does FlexWallet balance rollover?
FlexWallet balances rollover, so you get to keep your unused balance.
How much is FlexWallet?
FlexWallet is refilled in $10 minimum increments for Individual Plans and $20 minimum increments for Family Plans.
How are optional features charged?
Optional features are charged to the FlexWallet.
How are overages charged?
Overages are charged to the FlexWallet.
How is FlexWallet Refilled?
Refills are automatically charged to the card on file with your account when the FlexWallet balance reaches $3 (low-balance threshold).
Why is there a $3.00 low-balance refill?
There is a $3.00 low-balance refill to prevent your services from being interrupted.
Do family plans share a FlexWallet?
Yes, our family plans share a FlexWallet which is recharged in $20 increments.
How do I set a monthly spending limit on my FlexWallet?Â
Refills are automatically charged to the credit card on file with your account when the FlexWallet balance reaches $3. You will automatically be charged charge $10 per Individual Plan or $20 per Family Plan. Monthly spending limits can be modified by logging into your online account management page. The monthly refill amount default is: $50 Individual and $100 Family.
If the Flex Wallet reaches the monthly limit, service will be suspended and your next outgoing call will be directed to Flash Wireless Customer Care.
Can I cancel my FlexWallet?
FlexWallet cannot be cancelled.
Will my service be suspended if my FlexWallet replenishment charges are declined?
Yes. If you use your FlexWallet account balance below $3.00, your account will be charged $10.00 for individual accounts and $20.00 for family plan accounts. If the replenishment charges are declined your service will be suspended/hotlined. You will have to pay your account before your service is restored.
Back to Top
Online Account Management
How do I retrieve my portal password?
Go to myflashwireless.com and click forgot password. Enter your username, email address or account number.
How do I view usage?
Visit the Account Summary tab. There you will find the usage information for your account. You can see unbilled and/or billed usage for minutes, text and data.
How do I update my account information (i.e. email address, address)?
Account information can be updated under the Account Summary tab. You can click 'edit' under the Account Information section to update your billing address and email address.
How do I change my security information (i.e.: pin, security question)?
Account information can be updated under the Account Summary tab. You can click 'edit' under the Security Information section to update your security question/answer, password and pin.
How do I adjust my FlexWallet?
Visit the Plans and Features tab to adjust your FlexWallet.
How do I update credit card information?
Under the Account Summary tab you can edit your payment information.
How do I change my phone number?
In order to change your phone number please contact Flash Wireless Customer Care at 888-226-2141.
How do I request paper billing?
Flash Wireless accounts are set up on automatic billing and all invoices are sent in the form of an email to the email address provided during sign up.
How do I change my plan?
Click on the Plans and Features tab, and click on Change. Choose the plan of choice. Click Next. You will then choose the effective date. You can then review the summary to ensure accuracy and then click Place Order. You should see a confirmation page after this.
When will my plan change request go into effect?
When changing your plan, you have to option of making the change effective today or at the beginning of the next bill cycle.
How do I add a line?
You can contact Customer Service to add a line by calling 866-629-7757, Monday - Friday between 8 am and 10 pm ET, or Saturday from 9 am to 6 pm ET
How do I view payment history?
Payment history is located under the Billing Tab.
How do I port my phone number?
Visit the Service Transfer Link and enter the necessary information required to port your existing phone number to your Flash Wireless device.
How do I create my username/password?
During the order entry process, there is a section that asks for a username and password.
How long will it take for my service to restore once I pay my bill online?
Once your payment is made, your service will be restored within 1 hour for voice service and 4-6 hours for data usage.
How do I pay my bill?
As a Flash Wireless customer, your account is set up on automatic billing on a credit/debit card. If you need to update your card information please visit the Account Summary tab to update your payment information.
Can I change my bill cycle date?
No. Bill cycle dates cannot be adjusted once established on the account.
Back to Top
Returns & Cancellation
What is your return and exchange policy for my phone?
To exchange your purchase for a different device or return it for a 100% refund of your purchase price (excluding shipping and processing fees), you should obtain a Return Authorization (RA) number at whereismyorder.com or calling Flash Wireless Customer Care at 888-226-2141 within 14 days of your activation or process date.
How do I exchange my original phone for a different phone or return it?
To exchange your purchase for a different device or return it for a 100% refund of your purchase price (excluding shipping and processing fees), you should obtain a Return Authorization (RA) number at whereismyorder.com or calling Flash Wireless Customer Care at 888-226-2141 within 14 days of your activation or process date.
To avoid any unnecessary charges and be eligible for a full refund for your original wireless device, you must ensure that we receive your device in its original, new condition with all of the product literature, manufacturer packaging (device box, box inserts, etc.) and parts included in your shipment within 30 days of your activation or process date.
If we do not receive your original device within the 30 day period and/or all items and packaging are not returned in original condition, you will not be eligible for a full refund and may incur additional charges (see Equipment Condition below).
Once we receive your original device and verify it is in its original, new condition, we will issue a credit based on the condition of the return. Acceptable exchanges will be processed as soon as your original device is received and inspected. If your original device is not received in acceptable condition as noted above, you may not qualify for a credit. In such cases, you will receive an email from us with a detailed explanation. Unfortunately, once equipment is received and processed, it cannot be returned to the customer.
Important: Flash Wireless will not refund charges for mobile service including activation fee, monthly service charge, FlexWallet balance and applicable sales taxes.
How do I receive credit for the phone I returned?
Go to whereismyorder.com or call Flash Wireless Customer Care at 888-226-2141. Returns must be requested within 14 days of your activation or process date.
Fill out the top portion of the return label included in your original shipment with your name, address and RA number, and affix it to your shipment box. (Make sure to remove or black-out any previously used shipment labels).
Place all items as originally packaged in the shipping box and seal the box with shipping tape. Be sure that any literature, software, airtime cards, batteries, cords, cables and accessories are also included with your device and make a copy of your sales receipt and RA number for your records.
Promptly ship your package - we must receive your return in our distribution center within 30 days of your activation or process date or you may not be able to receive a full credit. Please refer to the back of the shipping label to arrange for a package pick-up or locate the nearest authorized drop-off location.
How do I cancel my service?
Please call Flash Wireless Customer Care at 866-226-2141 to cancel your service. Keep in mind that you'll lose any unused minutes, messages and cash balance when you cancel your service. If you think another Flash Wireless plan might be a better fit for you, it's easy to make the switch.
Are my FlexWallet and minutes refundable if I cancel?
No. you'll lose any unused minutes, messages and cash balance when you cancel your service. We recommend that you cancel your service at the end of your billing cycle.
Back to Top
MMS
What is MMS?
MMS is a form of messaging that will allow you to send and receive photos and short videos. With MMS Picture and Video Messaging you can share your best moments with friends and family. You can send/receive photos, short videos or audio just like you would text messages.
Do I need a data plan to use MMS?
Yes. MMS packages must be purchased in conjunction with a data package. The data used for transferring the multimedia files will be deducted from your data add-on package on a per kilobyte basis.
How much does MMS cost?
The MMS add-on package is only $5.00 a month.
Back to Top
Transferring Contacts
How do I transfer my contacts to my new phone?
There are several options available to transfer your contacts depending on your device. You may use a Bluetooth device to sync the contacts to your new phone or you may transfer contacts by syncing previously stored contacts that you have backed up. Please refer to your Quick Start guide for instructions on this process.
How do I use my web browser, it is asking me to enter my telephone number on the Sprint screen?
Change your homepage to google.com and disregard typing in your telephone number on the main data page.
Sync Contacts with Gmail/Import Contacts to Gmail
If your contacts are currently contained within a vCard or CSV file, follow these steps:
- Log in to your Gmail account at gmail.com
- Click on the "Contacts" link in the upper-left corner
- Click "More actions" in the menu bar above your contacts and select "Import..."
- A new window will pop-up asking you to select the vCard or .CSV file you wish to import. Click "Browse..." to locate the file containing your contacts
- Once you find and select the appropriate contact file, click "Import" to finish the process
If your old device is an Android device and still active (or able to connect via Wi-Fi), you can sync it with Gmail by following these steps:
- Press the "Menu" or "Grid" button
- Tap "Settings"
- Tap "Accounts & sync"
- Tap "Add account"
- Tap "Google"
- Tap "Next"
- Tap "Sign in"
- Enter your Gmail username and password and tap "Sign in"
Your device will sync with your Google account and automatically add all of your contacts that you uploaded in the previous steps.
Android Device Sync
- Press the "Menu" or "Grid" button
- Tap "Settings"
- Tap "Accounts & sync"
- Tap "Add account"
- Tap "Google"
- Tap "Next"
- Tap "Sign in"
- Enter your Gmail username and password and tap "Sign in"
Your device will sync with your Google account and automatically add all of your contacts that you uploaded in the previous steps.
SD Card Swap
Android Devices
- On your old device, make sure all of your contacts are stored on the SD card.
Note: You may need to refer to your device manufacturer's website or the device user manual.
- Swap the SD cards
- Remove the SD Card from your new device
- Remove the SD Card from old device
- Insert the old device's SD Card into your new device
- The new device will say "Preparing SD Card"
- Copy the contacts to your new device
- From the main screen, tap your "Contacts" App
- Press the "Menu" button
- Tap "Import/Export"
- Tap "Import from SD Card"
- Tap "Import all vCard Files"
- Tap "OK". This will begin copying your contacts to your new device's memory
- Swap the SD cards again
- Remove the old SD Card from your new device
- Insert the new SD Card into your new device
Bluetooth
Transfer to Android
- Enable Bluetooth on your new device.
This initiates your new device to search for other Bluetooth devices as well as making the device discoverable by other Bluetooth devices.
Note: This function is often timed and will expire. You may need to repeat this step after completing the steps to send contacts from your old device.
- Press the menu button on your new device
- Tap "Settings"
- Tap "Wireless and Networks"
- Tap "Bluetooth Settings"
- Tap "Bluetooth" to make the green check appear in the box on the right-hand side
- Tap "Discoverable" to make the green check appear in the box on the right-hand side
- Send the contacts from your old device to your new device's SD card:
- Enter your old device's "Contacts" menu
- Access the options in this menu
- Choose Import, Export, Send or Share
- If these options do not exist, your old device may not have Bluetooth transfer capability
- If prompted to enable Bluetooth, select "Yes" or "OK"
- Select the specific contact you would like to send
- There is often a "Select All" feature on this screen under options
- Select "Send"
- Your device will search for available Bluetooth devices. Select the name of your new device from this list and press "OK".
Note: You may need to make your new device discoverable at this point so your old device can find it.
- Your new device will present an option to accept or refuse the transfer.
- The contacts will be copied to your SD card.
- Save the contacts to your new phone's memory:
- From the main screen, tap "Contacts"
- Press or tap your "Menu" button
- Tap "Import/Export"
- Select "Import from SD Card"
- Your contacts will be copied from your SD card to your phone's memory
Back to Top
Devices
Devices - Samsung M240
How do I turn on my phone?
To turn your phone on, press and hold the power button - when the screen lights up, the phone is ready.
How do I place a call?
Enter the 7-digit or 10-digit number you want to call and press the "Talk" button.
How do I set up my voicemail?
- Press and hold the key with a picture of an envelope on it.
- Follow the prompts to:
- Create your password (a number from 4 to 10 digits).
- Record your name (you have 10 seconds).
- Record your greeting (you have 30 seconds).
How do I send a text message?
- Select Menu > Messaging > Send Message > Text Message.
- Select Contacts, Mobile #, or E-mail and press Menu/OK.
- Enter the number, e-mail address, or select the contact, and select Next. You may include up to 10 recipients per message.
- Compose a message using one of the following methods:
- Select Next. Review your message and select Send.
Back to Top
Devices - Samsung M330
How do I turn my phone on?
To turn your phone on, press and hold the power button - when the screen lights up, the phone is ready.
How do I make a call?
Enter the 7-digit or 10-digit number you want to call and press the "Talk" button.
How do I set up my voicemail?
Press and hold the key with a picture of an envelope on it. Follow the prompts to:
- Create your password (a number from 4 to 10 digits).
- Record your name (you have 10 seconds).
- Record your greeting (you have 30 seconds).
How do I take a picture?
- Select Menu > Pictures > Camera.
- Using the phone's main display screen as a viewfinder, aim the camera lens at your subject.
- Press the volume key to display the image right-side up or upside down.
- Select Capture or Menu/OK to capture the image. (The picture will automatically be saved in the In Phone folder.)
- To return to camera mode to take another picture, press the camera key.
- Select Next to continue using the following options:
- 'Send Msg' to send the picture to up to 10 contacts at one time.
- 'Upload' to upload the picture you just took to a picture messaging Web site.
- 'Assign' to assign the picture as a Picture ID, Screen Saver, or Incoming Call.
- 'Erase' to delete the picture you just took.
- 'Camera Mode' to return to the camera to take additional pictures.
- 'Review Pictures' to go to the My Pictures folder to review your saved pictures.
How do I send a text message?
- Select Menu > Messaging > Send Message > Text Message.
- Select Contacts, Mobile #, or E-mail and press Menu/OK.
- Enter the number, e-mail address, or select the contact, and select "Next" (you may include up to 10 recipients per message).
- Compose a message using one of the following methods:
- Select Next.
- Review your message and select Send.
Back to Top
Devices - Samsung M360
How do I turn my phone on?
To turn your phone on, press and hold the power button - when the screen lights up, the phone is ready.
How do I make a call?
Enter the 7-digit or 10-digit number you want to call and press the "Talk" button.
How do I set up my voicemail?
- Press and hold the key with a picture of an envelope on it.
- Follow the prompts to:
- Create your password (a number from 4 to 10 digits).
- Record your name (you have 10 seconds).
- Record your greeting (you have 30 seconds).
How do I make a 3 way call?
- While in standby mode, dial the number for the first party, then press SEND
- When connected, ask them to remain on the line.
- Press the SEND key to place them on hold.
- Dial the second party's phone number and press SEND.
- When the second party answers, press SEND to connect all three parties.
How do I send a text message?
- Select Menu > Messaging > Send Message > Text Message.
- Select Contacts, Mobile #, or E-mail and press Menu/OK.
- Enter the number, e-mail address, or select the contact, and select "Next" (you may include up to 10 recipients per message).
- Compose a message using one of the following methods:
- Select Next.
- Review your message and select Send
To change camera resolution follow the steps below:
- From standby, press and hold the camera button located on the right side of the handset until the camera launches
- Press the right soft key for Options
- Use the right navigation key to highlight Resolution
- Choose from the following and press the Menu/OK key:
- 1.3 : 960*1280
- High : 600*800
- Med : 480*360
- Low : 240*320
How do I send pictures from my phone?
- From standby, press and hold the camera button located on the right side of the handset until the camera launches
- Press the left soft key for ALBUM
- Press the left soft key for SEND
- Select from the following options:
- Contact-to select a recipient from your phonebook entries
- New Place -allows you to create external accounts and establish passwords through your phone. These are locations you can use to upload your photos to an external website
- Follow the on-screen instructions
How do I create or delete a contact on my phone?
- From standby, press the right soft key for Contacts
- Use Navigation key to highlight Add New
- Select New Contact
- Enter a name for the new entry
- Enter a phone number and press Menu/OK key
- Highlight a label for the entry (Mobile, Home, Work, Pager, Fax, or Other) and press Menu/OK key
How do I change the wallpaper (screen saver) on my phone?
- From standby, press the Menu/OK key
- Select Settings/Tools (8)
- Select Settings (1)
- Select Display (1)
- Select Main Screen (1)
- Select Screen Saver (1)
- Choose from the following:
- No Image
- Take New Picture
- My Albums
- Downloaded
- Preloaded
- Use the left and right navigation keys to scroll through gallery
- Press the left softkey to ASSIGN new wallpaper
Back to Top
Devices- LG Optimus™
How do I turn my phone on?
To turn your phone on, press and hold the power button - when the screen lights up, the phone is ready.
How do I make a call?
Press the menu key. Tap the phone icon then dial the 10 digit number.
How do I turn up the ringer volume?
While on the Home screen press the Up/Down buttons on the side panel of the phone to adjust the volume.
How do I adjust the call volume?
During a call press the Up/Down buttons on the side panel of the phone to adjust the volume.
How do I use WiFi?
Press Menu Key. Tap Wireless & Networks. Tap Wi-Fi to turn Wi-Fi on. A green checkmark will appear in the box. Tap Wi-Fi settings. Select an available network and tap.
How do I use the speakerphone?
During a call, press MENU, and then tap Speaker on/Speaker off to toggle between turning the speakerphone on or off. The speakerphone icon appears in the status bar when the speakerphone is on.
How do I adjust the media volume?
To adjust the media volume when playing music or watching a video, press the VOLUME UP or VOLUME DOWN buttons on the left panel of the phone to adjust the media volume. The Music/video volume window appears on the screen to display the volume level.
When I first receive my phone do I need to charge the battery?
New batteries are not charged when shipped. Before you start using your phone, you need to install and charge the battery for eight hours. Some batteries perform best after several full charge/discharge cycles.
How do I setup my Google account on my phone?
Tap: Applications Tab > Gmail > Next. To create a new Google account, tap Create. (If you already have a Google account, tap Sign In.) Enter your first and last name. Then tap the Username field and enter a username. (If your selected username is already in use, try another name or tap on the suggested name.) Tap Next. Type a password and then tap Confirm Password field and enter the same password. If needed, tap the Security Question field to select a different question. Tap the Answer field and enter in your answer. Read the Google Terms of Service, then tap: I agree > Next. To access the account, tap: Applications Tab > Gmail. You will automatically be signed.
What is Swype?
Swype provides a faster and easier way to input text on your phone - with one continuous finger motion. Enter text at over 40 words per minute.
How do I make an emergency call?
On the Phone screen, dial the emergency number for your locale (for example, 911), and then tap Call.
How do I mute the microphone while on a call?
While a call, press Menu > Mute.
Back to Top
Devices-BlackBerry®
How do I turn my phone on?
To turn your phone on, press and hold the power button - when the screen lights up, the phone is ready.
How do I make a call?
- If your BlackBerry® device is unlocked, press the phone key.
- Type a phone number or contact name.
- Press the phone key.
How do answer a call?
- Press the phone key.
- After you finish: To end a call, press the end key.
How do I setup my e-mail?
- On the Home screen, click the Setup icon.
- In the Setup section, click the Email Accounts icon.
- Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation message. To view and manage your email messages, on the Home screen, click the Messages icon.
How do I send a text message?
- On the Home screen, click the Text Messages icon.
- Press the key
 > Compose Text Message.
- In the To field, do one of the following:
- Type a contact name.
- Press the key > Choose Contact. Click a contact.
- Type a phone number that can receive text messages (including the country code and area code).
- Type a message.
- Press the
 key on the keyboard.
How do I set my phone to turn on and off automatically?
- On the Home screen or in a folder, click the Options icon.
- Click Device > Auto On/Off.
- Select the Weekday check box.
- Specify the times when your BlackBerry® device should turn on and turn off on weekdays.
- Select the Weekend check box.
- Specify the times when your device should turn on and turn off on weekends.
- Press the key > Save.
How do I check the battery level?
On the Home screen or in a folder, click the Options icon.
Click Device > Device and Status Information.
How do I turn Bluetooth ON/OFF on my device?
- On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
- Select the Bluetooth check box.
- After you finish: To turn off Bluetooth® technology, clear the Bluetooth check box.
How do I connect to a paired Bluetooth enabled device?
Your BlackBerry device might attempt to connect to the Bluetooth enabled device automatically when Bluetooth technology is turned on and the devices are within range.
Before you begin: To perform this task, Bluetooth® technology must be turned on and your BlackBerry® device must be paired with the Bluetooth enabled device.
- On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
- Click Bluetooth Connections.
- Highlight a Bluetooth enabled device.
- Press the key Connect.
- If necessary, verify that the same number appears in the dialog box for both paired devices.
Back to Top
Terms and Conditions
Where can I find Flash Wireless terms and conditions?
Please visit http://myflashwireless.com/tcs.htm for the most recent terms and conditions.
Back to Top
Acceptable Use Policy
Where can I find Flash Wireless acceptable use policy?
Please visit http://myflashwireless.com/use.htm for the current acceptable use policy.
Back to Top
Acceptable Privacy Policy
Where can I find more information about Flash Wireless Privacy Policy?
Flash Wireless is committed to preserving your privacy and safeguarding your credit card and other sensitive information. Please visit http://myflashwireless.com/Privacy.htm for the current privacy policy.
Back to Top
Hearing Aid Compatibility
Where can I find more information about hearing compatibility for Flash Wireless devices?
Please visit http://myflashwireless.com/Hearing.pdf for hearing aid compatibility for Flash Wireless devices.
Back to Top
International Calling Rates
Where can I find Flash Wireless international calling rates?
Please visit http://myflashwireless.com/ild.pdf for the current international rates.
|
